Caviar - Order Food Delivery App Reviews

Caviar is hands-down the best food delivery service in San Francisco. Its great to see they finally have an app. Its perfect.

yay

The service is horrible. It should not take three hours to get food from a restaurant two blocks away. They ignore your emails and there is no phone number to call. If you calm the restaurant they blame Caviar.

$15 delivery & service charges?? Crazy. And slow!

Crashes constantly. Dump it.

Great app and service, way better than door dash or Postmates. Nice because Caviar partners with all of their restaurants so coordination is better and the restaurants know who is delivering their food.

Selection is better than seamless/grub hub and more reliable than Uber eats for delivery of on time food. The app is intuitive and is a great way to plan a meal with a group via the cart function or just for yourself when you want to indulge in the best.

Love the service and the selection.

After some abysmal experiences with other food delivery apps and their rather indifferent and sometimes hostile customer service operators we were turned onto Caviar. We were surprised at the choices available. We werent limited to sushi or pizza anymore! App Improvement suggestions: 1) Create the ability to add more than 1 payment method in account settings. 2) Cart interaction issues. We didnt figure out how to delete an item from the cart until we accidentally made the swipe gesture on the item. So for a bit of time we had to be extremely careful before adding anything to the cart. We couldnt start another order from a new place if we had an item in cart from a different place and since we had no idea how to delete...we were stuck. Door Dash for example will ask you if you want to clear an order and start a new order. 3) Is it just us or does it seem like youre only being shown a third of a restaurants menu?

No ability to give feedback - order takes much, much longer to arrive than advertised. Delivery guy blames it on restaurant not taking their call and lying about the time it will take to make the food. Meanwhile the app says the food is done and ready to be delivered. So whos lying, the app or the delivery guy? Are the "preparing," etc steps in the app total bs to make you believe the app "knows" in which step of the process your order is in? Id like this to be better integrated with feedback and frankly more reliable and quicker.

Food delivery is a tough game and Ive tried them all but Caviar is the best yet. Not only are they always prompt with my meal at perfect temperature but MOST IMPORTANTLY theyve removed the nail biting anxiety of wondering if what you ordered is what you want and will it arrive the way you pictured it in your head. The guessing is OVER and THAT sells me on this over every single other app. You can easily try new things because you actually see what youll get. Incredible how simple pictures changed my whole food delivery experience. Excellent.

Please dont geo-target me on FB, then waste my time with downloading an app that doesnt offer service where I live

Please dont waste my time with an app saying that it can deliver when it doesnt deliver to my address. Waste of time to download the app.

Service/delivery times consistently wrong and delayed beyond what they display. Fees are high. Not impressed with customer service response. Mostly canned responses and not helpful.

dont geographically target and then waste my time by not being available in my city

With a $5 delivery fee and a $5 service fee I will no longer use this. When it first came out the price was supposed to include tip. Now they have us tip BEFORE we get our food and the service fee didnt get lowered. Not worth it.

Love the App, its a little pricey compared to other Apps, but the service and experience are way way better than others. this App is the best!

Big fan of this service. Access to some of my favorite places, including ones outside my immediate area & ones that dont deliver, with the option to order ahead of time. Provides notifications throughout the food prep and delivery process. Docked one star bc the app can be buggy at times, but no deal breakers.

App works, added $25 in fees to my restaurant order tho!

Delivery charge, service charge, mandatory included gratuity. There are plenty of local services that offer great delivery without the cost of an arm and a leg. Their terms and conditions call themselves a "marketing and technology company". So who is even putting in the labor of the actual delivery and what part do they have in the company?