Caviar - Order Food Delivery App Reviews

This app gives out your personal information Ive been called by the restaurant directly several times its a little disconcerting. Who knows if theres even enough security on your credit card. Just a warning if you download this app.

Feels like Postmates, who is only in it for the transaction. Nicely "curated" list of restaurants but without reviews, its a lot of back and forth to get quality food and service from ANY delivery service. Yet there are rare occasions when someone gets it right. Youre not there yet Caviar. One rule: deliver hot food hot and cold food cold. If you can also follow directions thats helpful too.

Very good app and service. Best food delivery app

Ive closed out the app. Come back two weeks later and my order is still there and cant be deleted. I cant even use the app if my previous cart is still full and theres no way to delete it. Super frustrating. App is fine otherwise.

The catch? 18% service fee which doesnt show up until you are about to order. I hit send before I ordered and immediately tried to cancel my order. Was met with canned responses via text that we were out of luck. The service fee is thrown in at the end and mentioned nowhere throughout the app. Very misleading.

Each time using Caviar: fast delivery (beats estimates), good communication with driver, and the food is piping HOT! Love this!!

They really take feedback seriously & actually read & respond to what you say. They asked for feedback, so I mentioned my fries were soggy. Then I quickly received a personally written email & a credit. I have a friend whos a courier & she raves about how much they try to take care of them as well.

This app was created by clowns who dont have a clue

WHY DOES THIS APP NEVER STAY LOGGED IN?! Seriously cruel and unusual punishment.

great customer service and very convenient.

Ive used caviar for months because it has the best selection of restaurants out of all the delivery apps. However, it is awful. This time Ive had enough and I am not going to use Caviar ever again. I ordered from Caviar for delivery at 5:30 PM and around 520 I noticed that the app said that the restaurant had not begun making my food yet. So I asked for a status update. The status update came in and said that someone would be picking up my food shortly and bringing it over. 530 came and went. 540 came and went. Around 550 I tried to request a status update, but I couldnt because the restaurant happened to have closed at 5:30. At this time I was worried that we would not be getting our food - I had ordered for a large group of friends who were over, and everyone was really hungry. When I finally got through to caviar support, which is the worst ever....(you have to fill out a longform and email them or you have to dial a toll-free number and be put on hold forever… and While I was on hold with the toll-free number I managed to fill out the form and write an email… If that gives you an idea of how long this takes) I found out that Apparently no one went to pick up my food and theres nothing they can do about it since Rushab was closed. The lady on the phone and said she could give me a $20 credit. my order was well over $200. $20 for completely missing dinner and no apologies?! I would take another hour and a half AT LEAST to get food. There was nothing else they can do, and there was no sense of urgency around trying to fix my problem. Then when I went to the app - apparently they had closed delivery in my area because of a Giants game. No one told me this on the pone. Well, thats one thing Uber has over caviar - excellent customer service. Needless to say I wont be going back to caviar. This is just one of many many similar instances of had with this company over last few months. Dont do it guys. Just order Uber eats.

Love it. Swear by it. Send it to everyone.

Lets face it....I wish it were the old days when I had the energy and time to go to store, pick everything out for a nutritious meal, stand in line, drive home, get the kids settled, cook a full dinner, clean up, etc., etc., etc.! These days, I let my iPad do the cooking. When Im not feeling well, I order from Cinderella Bakery for -great- Russian-Jewish soul food like stroganoff and borscht. Or well order the perfect vegetarian meal from another restaurant and eat it over two nights, the food is that fresh. Everyone is fed, and its not a race to get everything done. Caviar really has figured out one stop shopping. As they get more popular, the bigger variety of restaurants. No more ordering from bad neighborhood Chinese restaurants or two for one pizza places. wish it were a bit cheaper but gotta have that stroganoff!

Way too slow for delivery

This app claims to serve San Francisco. I live in San Francisco and they still do not deliver to my area.

Great idea and service. Only complaint, which is minor, is that I have to keep signing in each time I open it. If Im checking in on an order or need to switch apps for a min I dislike having to sign in each time. Also how to clear your cart in case you change your mind pre-submission of order is not clear. Otherwise too handy!!

I have a few different delivery apps and was new to caviar until recently, and it has quickly become my new favorite. I get a much better selection than with Yelp or bite squad, low to nominal delivery fees, better customer service all around, and have received my food at or before the given eta when ordering (unlike other services, where Ive experienced two hour waits, no shows, incorrect orders and no response from customer service when reported - Im using caviar almost exclusively after having used three other services that deliver in the Seattle area.

Food arrived late and cold. Rep was annoying and unhelpful. Avoid.

No qualms, no issues, couriers are quite accommodating and friendly. Caviar does a great job finding a set of high quality people to deliver food in an expedited manner. I wouldnt use any other on-demand service.

Much better than postmates app-love the photos and you know you get what you order exactly- less chance of error