Needs work. App and the service!

Ive now used this app 15 times in the Dallas market. I was accustomed to Seamless in NYC, which works flawlessly and had great customer service. Caviar has a poorly executed user experience compared to Seamless, and the customer service is almost non existent (and cant help with problems within the app. I know since I have had to contact them). Then there is the service itself. Over priced fees, no transparency as to what the driver receives, ridiculously long delivery times (truly absurd). The food is always cold on delivery, and somehow the drivers take circuitous routes that add time to the delivery (I watch in amazement on the app after the food is finally picked up, and I live in a ver accessible area of Turtle Creek). So Im out. Get it together Caviar, or Seamless/Grubhub please come to Dallas!

Rhymeswithpizza about Caviar - Order Food Delivery